ITIL104 ITIL Operational Support and Analysis Capability (Live Course)
This course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support & Analysis of services. The main focus of the course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical, hands- on learning environment. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL Best Practice and positions the learner to successfully complete the associated examination. Key items covered include, Incident, Program, Event and Access Management along with Request Fulfillment.