ITIL110 ITIL Service Strategy Lifecycle (Live Course)
This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage. Including defining services and how services can deliver value, impact of external markets, customer requirements. In addition, defining and managing the relationship between the business and IT services in the creation of customer value for the services offerings. Key topics covered include Service Portfolio, Demand, Financial and Business Relationship Management.