ITIL113 ITIL Planning Protection and Optimization Capability (Live Course)
This course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of the course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical, hands- on learning environment. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL Best Practice and positions the learner to successfully complete the associated examination. Key topics covered include Capacity, Availability, IT Service Continuity Management (ITSM), Information Security (ISM), and Demand Management.