MCSA: Windows 7 Boot Camp for Desktop Support Technicians

This course prepare students to provide desktop support for Windwos 7, and for MS Enterprise Desktop Support Technician certification.

In an intense and immersive learning environment, you will build your hands-on skills and prepare for the Windows 7 certification exams. This extended-hours Boot Camp, led by senior instructors, includes targeted lectures using Microsoft Learning recommended content as well as six months of access to over 25 hands-on remote labs. This Boot Camp includes all the exam vouchers required for certification, along with one free retake voucher if needed. It also includes access to our Online Exam Prep Program, providing indispensable certification exam prep.

Course Objectives

  • Key topics and concepts addressed on the MCSA: Windows 7 exams
  • Use Transcender test-preparation software to reinforce learning objectives, validate current knowledge, and review the most comprehensive and realistic exam questions
  • Pinpoint your weak areas and strengthen them to ensure exam success

MCSAWIN7SUPT Course Outline

  • Exam: 70-680: Windows 7, Configuring
  1. Installing, Upgrading, and Migrating to Windows 7
    1. Prepare to Install Windows 7
    2. Perform a Clean Installation of Windows 7
    3. Perform an Image-Based Installation of Windows 7
    4. Configure application compatibility
  2. Configuring Disks and Device Drivers
    1. Partition Disks in Windows 7
    2. Manage Disk Volumes
    3. Maintain Disks in Windows 7
    4. Install and Configure Device Drivers
  3. Configuring File Access and Printers on Windows 7 Client Computers
    1. Authentication and Authorization
    2. Manage File Access in Windows 7
    3. Manage Shared Folders
    4. Configure File Compression
    5. Manage Printing
  4. Configuring Network Connectivity
    1. Configure IPv4 Network Connectivity
    2. Configure IPv6 Network Connectivity
    3. Implement Automatic IP Address Allocation
    4. Name Resolution
    5. Troubleshoot Network Issues
  5. Configuring Wireless Network Connections
    1. Wireless Networks
    2. Configure a Wireless Network
  6. Securing Windows 7 Desktops
    1. Security Management in Windows 7
    2. Secure a Windows 7 Client Computer by Using Local Security Policy Settings
    3. Secure Data by Using EFS and BitLocker
    4. Configure Application Restrictions
    5. Configure User Account Control
  7. Configuring Network Security in Windows 7
    1. Configure Windows Firewall
    2. Configure Security Settings in Internet Explorer 8
    3. Configure Windows Defender
  8. Optimizing and Maintaining Windows 7 Client Computers
    1. Maintain Performance by Using the Windows 7 Performance Tools
    2. Maintain Reliability by Using the Windows 7 Diagnostic Tools
    3. Back Up and Restore Data by Using Windows Backup
    4. Restore a Windows 7 System by Using System Restore Points
    5. Configure Windows Update
  9. Deploying Windows 7 by Using Windows Deployment Services (WDS)
    1. WDS
    2. Design and Configure WDS for Windows 7 Deployment
  • 70-685: Windows 7, Enterprise Desktop Support Technician
  1. Implementing a Troubleshooting Methodology
    1. EDST Job Role
    2. Troubleshooting Steps
  2. Using Group Policy to Centralize Configuration
    1. Group Policy Application
    2. Resolving Client Configuration Failures and GPO Application Issues
  3. Troubleshooting Hardware Device, Device Driver, and Performance Issues
    1. Hardware Troubleshooting
    2. Troubleshoot Physical Failures
    3. Monitor Reliability and Performance
    4. Configure Performance Options in Windows 7
    5. Troubleshoot Device Driver Failures
  4. Troubleshooting Network Connectivity Issues
    1. Determine Network Settings
  5. Troubleshooting Remote Connectivity Issues
    1. Troubleshoot VPN Connectivity Issues
    2. Using Remote Desktop
    3. Troubleshoot User Issues by Using Remote Assistance
    4. Troubleshoot NAP Issues
    5. Troubleshoot DirectAccess Issues
  6. Troubleshooting Logon and Resource Access Issues
    1. Troubleshoot User Logon Issues
    2. Troubleshoot User Profile Issues
    3. Troubleshoot File Access Issues
    4. Troubleshoot File Permissions Issues
    5. Troubleshoot Printer Access Issues
  7. Troubleshooting Security Issues
    1. Recover Files Encrypted by EFS
    2. Recover BitLocker-Protected Drives
    3. Troubleshoot Internet Explorer and Content Access Issues
  8. Troubleshooting Operating System and Application Issues
    1. Troubleshoot Application Installation Issues
    2. Troubleshoot Application Operations Issues
    3. Apply Application and Windows Updates
  9. Assessing Application Compatibility in Windows 7
    1. Application Compatibility
  10. Designing, Configuring, and Managing the Client Environment
    1. Planning Client Configuration
    2. Design and Configure Standard System Settings
    3. Design and Configure Internet Explorer Settings
    4. Design and Configure Security Settings
    5. Design and Implement Group Policy
    6. Troubleshoot Group Policy
  11. Planning and Deploying Applications and Updates to Windows 7 Clients
    1. Determine the Application Deployment Method
    2. Deploy Office 2007
    3. Plan and Configure Desktop Updates by Using WSUS
  • Labs
    • Lab 1: Install, Upgrade, and Migrate to Windows 7
      • Migrate Settings by using Windows Easy Transfer
      • Configure a Reference Image of Windows 7
      • Configure a Reference Image
    • Lab 2: Configure Disks and Device Drivers
      • Configure Disks
      • Update a Device Driver
    • Lab 3: Configure File Access and Printers on Windows 7 Client Computers
      • Create and Configure a Public Shared Folder for all Users
      • Configure Shared Access to Files for Specific Users
      • Create and Share a Printer
    • Lab 4: Configure Network Connectivity
      • Configure IPv4 Addressing
      • Configure IPv6 Addressing
      • Troubleshoot Network Connectivity
    • Lab 5: Configure Wireless Network Connections
      • Determine the appropriate configuration for a wireless network
      • Troubleshoot Wireless Connectivity
    • Lab 6: Configure UAC, Local Security Policies, EFS, and AppLocker
      • Use Action Center
      • Configure Local Security Policies
      • Encrypt Data
      • Configure AppLocker
    • Lab 7: Configure Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender
      • Configure Windows Firewall
      • Configure Internet Explorer 8 Security
      • Configure Windows Defender
    • Lab 8: Optimize and Maintain Windows 7 Client Computers
      • Monitor System Performance
      • Back Up and Restore Data
      • Configure System Restore Points
      • Configure Windows Update
    • Lab 9: Configure Mobile Computing and Remote Access in Windows 7
      • Create a Sync Partnership
      • Configure Power Options
      • Enable Remote Desktop
      • Enable BranchCache
    • Lab 10: Deploy Windows 7 by Using Windows Deployment Services (WDS)
      • Design the WDS Environment
      • Install and Configure the WDS Server Role
      • Add Boot and Install Images to WDS
      • Provision Drivers by Using WDS
      • Deploy a Desktop Operating System Using WDS
    • Lab 11: Use Group Policy to Centralize Configuration
    • Lab 12a: Resolve Hardware Device and Device Driver Issues
      • Resolve Hardware Issues
      • Configure Group Policy to Control Device Installation (Optional)
    • Lab 12b: Troubleshoot Performance-Related Issues
    • Lab 13: Troubleshoot Network Connectivity Issues
    • Lab 14: Resolve Remote Connectivity Issues
    • Lab 15: Troubleshoot Logon and Resource Access Issues
      • Offline Files
      • Missing Drive Mapping
      • Missing Files in My Documents
      • File Access Issue
    • Lab 16: Troubleshoot Security Issues
      • Recover a BitLocker-Protected Drive
      • Fix an Internet Explorer Security Issue
    • Lab 17: Troubleshoot Operating System and Application Issues
      • Windows Updates
      • AppLocker Policy Application
      • Application Startup
    • Lab 18: Assess the Computing Environment by Using the Microsoft Assessment and Planning Toolkit
    • Lab 19a: Evaluate Application Compatibility Using the Microsoft Application Compatibility Toolkit
      • Install and Configure ACT
      • Collect Application Inventory
      • Organize the Application Inventory
      • Analyze Application Inventory Results
    • Lab 19b: Create Application Compatibility Fixes
      • Identify Application Compatibility Issues
      • Mitigate Application Issues
    • Lab 20: Determine the Windows 7 Imaging Strategy
    • Lab 21: Plan and Configure MDT 2010
      • Plan the MDT Lite Touch Environment
      • Install MDT 2010 and Additional Component Files
      • Configure the Deployment Share
      • Create a Task Sequence
    • Lab 22: Deploy Windows 7 by Using Lite Touch Installation
      • Update the Deployment Share to Generate Windows PE Media
      • Install Windows 7 Using Lite Touch Installation
    • Lab 23: Deploy Windows 7 by Using Zero Touch Installation
      • Plan the Zero Touch Installation Environment
      • Prepare the Zero Touch Installation Environment
      • Configure Deployment Packages and System Images
      • Configure and Advertise a Client Task Sequence
    • Lab 24a: Migrate User State by Using Windows Easy Transfer
      • Prepare the Window Easy Transfer Source Files
      • Capture User State Information from a Source Computer
      • Load User State Information to a Target Computer
    • Lab 24b: Migrate User State by Using the User State Migration Tool 4.0 (USMT)
      • Plan for the User State Migration
      • Create USMT Migration Scripts
      • Capture and Restore User State by Using USMT
      • Perform a Hard-Link Migration
    • Lab 24c: Migrate User State by Using Hard Link Migration
      • Perform a Hard-Link Migration
    • Lab 25a: Design and Configure the Client Environment
      • Design a Client Environment
      • Implement a Client Configuration
    • Lab 25b: Troubleshoot GPO Issues
      • Resolve a GPO Application Problem
    • Lab 26a: Determine the Application Deployment Method
    • Lab 26b: Customize the Microsoft Office Professional Plus 2007 Installation
      • Configure the Setup Category
      • Configure the Features Category
      • Install Microsoft Office Professional Plus By Using the Setup Customization File
    • Lab 26c: Plan and Manage Updates by Using WSUS
      • Plan Automatic Updates Settings
      • Configure Automatic Updates Settings by Using Group Policy
      • Approve and Deploy an Update by Using WSUS

Who Should Attend

  • Pre- and post-sales network engineers involved in installing or supporting Microsoft Solutions
  • Network engineers, network administrators, network support technicians, and help desk technicians
5 Day Course $3695

Upcoming Dates

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Borderless Exclusive Benefits

By registering for courses directly through, you get some perks! Here’s what you get:

  • Free Exam Included
  • Electronic Course Manual with updated product and software information
  • Labs on Current Software
  • 1-year Online Extras
  • 1-year Sandbox access


  • Exam 70-680
    # 70-680
  • Exam 70-685
    # 70-685

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Contact our Learning Specialist team at 877-234-0635