MSLYNCSUPPORT

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Microsoft Lync 2013 Depth Support Engineer

This course prepares you to design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

This course covers materials for Microsoft Specialist: Lync Depth Support Engineer

Please Note: Students that register for class less than one week to the start of class, will receive only an electronic copy of the Student Guide. Students will still receive a printed copy of the Lab Guide. Refunds or reschedule requests will only be granted if Cancellation Insurance has been purchased.  Refunds must be requested at least 15 days prior to the course start date.

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
  • Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
  • Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
  • Troubleshoot web and A/V conferencing for all users
  • Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
  • Troubleshoot voice call quality and bandwidth issues
  • Troubleshoot Lync Server voice applications
  • Troubleshoot integration issues with Exchange and SharePoint
  • Troubleshoot Lync Server HA / DR issues

Microsoft Lync 2013 Depth Support Engineer Course Outline

  • Reviewing Lync Server 2013 Architecture
  • Developing a Depth Support Toolkit
  • Troubleshooting Client Authentication, Persistent Chat, and Presence
  • Troubleshooting Remote Connectivity
  • Troubleshooting Conferencing
  • Troubleshooting Enterprise Voice Configuration Issues
  • Analyzing and Troubleshooting Enterprise Voice Call Quality
  • Analyzing and Troubleshooting Enterprise Voice Applications
  • Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
  • Troubleshooting Exchange and SharePoint Integration

Who Should Attend

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

5 Day Course

Upcoming Dates

There are no upcoming dates.

Borderless Exclusive Benefits

By registering for courses directly through borderless-learning.com, you get some perks! Here’s what you get:

  • Free Exam Included
  • Electronic Course Manual with updated product and software information
  • Labs on Current Software
  • 1-year Online Extras
  • 1-year Sandbox access

Need help with your training plan?

Contact our Learning Specialist team at 877-234-0635

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